Terms and conditions of use

Last updated: August 6, 2025

Welcome to Info Santa Teresa, a digital platform for tourism promotion that connects travelers with local experiences, services, and businesses in Santa Teresa, Costa Rica. By using this site, you fully accept these terms and conditions.

1. Purpose of the Site

Info Santa Teresa is an online platform operated by a company registered in the state of Delaware, USA, whose purpose is to facilitate the visibility, contact, and booking of tourist activities, services, and experiences in and around Santa Teresa.

We are not a travel agency nor the direct organizers of the experiences listed, except where explicitly stated.

2. Use of the Site by Users

By using this site, you agree to do so lawfully, in good faith, and to refrain from any actions that could harm its functionality, security, or the reputation of Info Santa Teresa and its affiliates.

3. Relationship with Businesses and Providers

Info Santa Teresa acts as a promotional channel and booking facilitator. Each provider is unique and fully responsible for the delivery of their service.

Info Santa Teresa does not guarantee the availability or final quality of the services, nor can it intervene in the execution, changes, or partial refunds that depend solely on the provider.

4. Payments and Bookings

To secure a reservation, Info Santa Teresa collects only 20% of the total amount, which is used to guarantee your spot in the selected experience.

The remaining 80% is paid directly to the provider on the day of the experience, using the payment method agreed upon by both parties.

Info Santa Teresa does not act as a financial intermediary between the user and the provider for this portion of the payment and accepts no responsibility for disputes, cancellations, or non-compliance in that transaction.

Refunds are applicable exclusively on the 20% deposit, only in justified cases and in accordance with our Cancellation and Refund Policy.

5. Data Protection

By using the site or making a reservation, Info Santa Teresa may collect personal information such as your name, email address, and WhatsApp number solely to facilitate communication, booking, or customer support.

We do not share or sell your data without your consent and protect it according to international best practices. See our Privacy Policy for more information.

6. Disclaimer of Liability

Info Santa Teresa is not liable for injuries, losses, personal damages, non-compliance, or accidents that may occur during participation in any activity or service booked through the site.

The user acknowledges that some experiences may involve physical risks (such as surfing, horseback riding, ATV tours, etc.) and chooses to participate at their own risk.

The platform solely connects supply and demand and does not guarantee the final outcome of any experience.

7. Limitation of Financial Liability

Under no circumstances will Info Santa Teresa’s liability exceed the amount actually collected as a deposit (20%).

We are not liable for indirect damages, loss of income, loss of profit, moral damages, or any other loss exceeding this amount.

8. Content and Intellectual Property

All content (text, images, logos, descriptions, and design) published on www.infosantateresa.com is the intellectual property of Info Santa Teresa or its respective authors.

Copying, modifying, or distributing this content without prior written authorization is strictly prohibited.

Businesses listed on the platform authorize the publication of their images, prices, and descriptions and may request updates or corrections at any time.

9. Jurisdiction and Applicable Law

This site is operated by a company registered in Delaware, United States, and any legal dispute shall be governed by the laws of that state.

For users residing in Costa Rica, Info Santa Teresa encourages amicable dialogue or mediation before pursuing legal action.

10. Changes to the Terms

Info Santa Teresa reserves the right to update or modify these terms at any time. Modifications will be published on the site and become effective immediately.

We recommend reviewing this section regularly.

11. Automatic Acceptance

By accessing, browsing, or using the website www.infosantateresa.com, you automatically agree to these Terms and Conditions, including the Cancellation and Refund Policy and Liability Disclaimer contained herein.

12. Contact

For questions or inquiries, contact us via WhatsApp at +506 6025 2852 or through our contact form on the website.